Terms and Conditions for TRAX Furniture Sdn Bhd

Sale of Goods

Goods ordered and/or sold are not exchangeable/returnable unless approved TRAX Furniture Sdn Bhd. Upon approval, goods returned must be in original condition within 7 working days. Returns and exchanges are not applicable to custom or special order furniture.

Cancellation of Goods

Any cancellation of goods ordered will result in forfeiture of 50%** deposit paid.

**50% Deposit Forfeiture

  1. If customer paid full amount of the order – 50% of the amound will be forfeited.
  2. If customer paid 50% of the full amount – the full 50% amount paid shall be forfeited.

Delay in Production

TRAX Furniture will only commit to “estimated date of arrival” to customer. In the event such dates are inaccurate due to some unforeseen circumstances and/or acts of God, TRAX will not be liable to customer for any liquidated, incidental or consequential damages and/or remedies whatsoever.

Variation of Finishes

Natural Variation occurring in wood, stone, leather and natural fibres are not considered as defects. TRAX Furniture does not warrant the colourfastness, and/or the matching of colours, grains or textures of these natural materials.


We currently only ship within Malaysia.


Payment has to be made before date of delivery. It is the onus of the customer to ensure payment is duly made. Failure to do so may result in non-delivery and subsequent deliveries will be chargeable

Title of Goods

The title of goods remains the property of TRAX Furniture unless full payment is made. Hence, TRAX Furniture reserves the right to repossess such goods notwithstanding the fact that goods had been delivered.

Sale Items

Sale items / clearance items are non-refundable, non-exchangeable and warranty is not applicable.