Warranty and Aftercare for TRAX Furniture Sdn Bhd

Warranty and Aftercare

12 months warranty is applicable for all brands against any manufacturers’ defect, except for Herman Miller.

Herman Miller carries stipulated warranty for its products. Please do NOT remove or tamper with the sticker under the products or your warranty shall be considered void


12 years 5 years 1 year
Aeron Eames Hang-it-all Rack Airia Collection
Embody Eames Lounge Chair and Ottoman Formwork Collection
Mirra Eames Moulded Plastic Series
Sayl Eames Walnut Stool
Cosm Nelson Platform Bench
Eames Aluminium Group


As the exclusive dealer for Herman Miller in Malaysia, TRAX Furniture will service all warranty claims on site within 12 months of purchase. Warranty claims thereafter, but still within the stipulated period, will be subjected to a nominal transporation fee.

There will be no charge for replacement of product parts if the stipulated warranty has yet to expire. Kindly take note that replacement of damaged parts can be done only if damage is not the result of wear and tear.

Products purchased from parallel importers are not warranted. A fee of RM450 will be applied for labour and transportation for services done. Parts are charged separately. Click here to read why it’s important to purchase Herman Miller products from authorised dealer.